Frequently Asked Questions

I forgot my password
Go to the login page and click “Forgot Password”. Enter your login email address and we will send you an email to reset the password.

How do I create an account?
Click “Create an account” at the login page and enter your information including your name, email, and password. An account activation email will be sent to the address. When you click the “Activate your account” button in the email message, your account creation will be complete.

How do I change or update my address?
Click the person icon in the top right corner to see your account details. At the bottom of the right column, you will see “View Addresses”. When you click this, you will be directed to the “Your Addresses” page, where you can add a new address or delete/edit existing addresses.

How do I know that my order has shipped?
You will receive an email several days within the date of your purchase notifying you that the package has been dispatched. In this email, you can visit your order page to see any info related to your order, including items in your order, your receipt, and a tracking link for the shipment.

Using a promotional code
Promotional offers are subject to change and end at the discretion of Meebak. They are nontransferable and are not valid on previous purchases. 

What payment methods do you accept?
We currently accept Paypal, Visa, Mastercard, American Express, Discover Card, and Apple Pay. Only authorized orders will be processed and shipped. Your billing information must match your credit card statement. If any numbers are different, your order may not be processed. Be sure to avoid using abbreviations unless that is how it appears on your statement. For security purposes, Meebak requires you to enter your 3 or 4 digit card identification number (CVC) on all orders for Visa, MasterCard, American Express, and Discover transactions.

Does Meebak ship internationally?
Currently, we do not offer international shipping. We ship within the United States.

What are the shipping options?
We offer standard shipping (3-7 business days): Free on all orders 17+ before taxes and shipping, otherwise $2.99.

What is your return and exchanges policy?
If any of our products don’t work for your skin, we will refund your order.

We know how tough it can be finding skincare products that are right for you. We are here to help. If any of our products didn’t work for your skin, let us know within 60 days of receiving the order.

Please email us at support@meebak.com and let us know how you would like to see the product improved. What did or did not work for your skin? Your satisfaction is super important to us! 
Our flexible refund policy can be applied once per household, on a maximum of two items per order only. *A trio or giftset does not count as one item. You may receive a refund for two products in a set.
Must be a first-time purchase of the items you are requesting to refund.
You must let us know within 60 days of receiving the item. No need to ship the products back to us.
Shipping costs will not be included in the refund. Free shipping orders will be refunded after the difference in $2.99 shipping.
Refunds can take approximately 10 business days to process and be credited back to you.

Exchanges for identical products are allowed when the item arrives damaged or faulty. Let us know and we will replace your item. Please send a photo of the item in your email!

How do I place a refund?
Sorry to hear you were not completely satisfied with your purchase. Send us an email at support@meebak.com and we will help you process it.

Where can I read more about cica?
Please see our What’s Cica page to learn more about our key ingredient Cica.

Are your products animal tested?
Rest assured that at Meebak, we do not test our products on animals!

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